“It was very helpful, especially to my work, where I interact with clients/ patients on a daily basis.”

“Learning to avoid, because I feel I have to do something to help others, as well as myself.”

“This course will provide a baseline for my organization and improve communication on risks while allowing for similar terminology and methodology to be used.”

“They provide a structured method, which I can articulate. The method enhances my ability to determine a baseline, and to explain why an individual is a person of interest.”

“My routine assignments require the observation of persons within my facility. By understanding a baseline and being able to articulate that baseline, I am better prepared to complete reports and investigations relative to my observations and deviations from our facility baseline.”

“Helps me to observe camera footage and do crowd surveillance while using a security camera. Also helps me to identify a threat and be able to decipher if someone is carrying contraband.”

“Being made aware of the baselining process. I have always been comfortable picking out suspicious persons or potential threats but having a better understanding of the Baselining Process will improve my skills”

“Working at a level 1 trauma center, you interact and deal with different people constantly. I find that this has opened up my awareness when it comes to homeless people or people trying to steal from the hospital what to look for and how to stop them from succeeding in their mission.”

“The whole program was valuable, but the course that I obtained the most knowledge from was course 3 (of the 8-hour program). It opened my eyes up to some of the weaknesses that I needed to improve on and how to better spot a person/persons attempting to do harm to other visitors, patients, and employees.”